Cancellation Policy & Minimum Stay

Minimum stay: 2 nights for the Rooms and 4 nights for the full Rèfol Lodge experience.

• Free cancellation up to 14 days before arrival: full refund.

• From 14 to 7 days before arrival: 50% refund of the total amount.

• Within 7 days of arrival, or in case of no-show, the amount is non-refundable.

Quotes and payment links are valid for 48 hours. After this period, the booking request is no longer guaranteed.

We warmly recommend that our guests take out a personal travel insurance policy to cover possible cancellations, delays, or unforeseen events before or during their stay.
Suitable coverage can be easily obtained from major providers such as Allianz Global Assistance, AXA, Europ Assistance, or Heymondo, all offering flexible plans for short or long stays in Italy.

Check-in & Check-out

• Check-in: from 3:00 PM to 6:00 PM
  Late check-in should be arranged in advance; if not, a €50 fee may apply.

• Check-out: by 11:00 AM

Payment

Full payment is required at the time of booking to confirm your stay.
Any applicable refunds will be processed within 7 business days from the request.

House Rules

Rèfol Lodge is more than a place to stay — it is our family home, lovingly restored and surrounded by nature.
We ask all guests to treat the Lodge with care and respect, as they would their own home.

🚭 Smoking is not permitted inside the house.
🐾 Pets are welcome, but only with prior approval. Acceptance depends on the type and number of animals (for example, bringing five giant dogs is not possible).
🔧 Any damage caused to the property will be charged to the guest.

Privacy

We respect your privacy.
All personal information provided (such as name, email, and payment details) is used solely to process your booking and enhance your stay.
We never share or sell personal data to third parties, except when required by law.

Accessibility

We are committed to making Rèfol Lodge accessible to all guests.
If you have specific needs or requests, please contact us in advance — we will do our best to make your stay comfortable and memorable.